Online safety
Bank fraud has become increasingly sophisticated, from online attacks to fake calls and messages trying to steal your data.
Find out how to recognize them and what steps you can take to protect your personal and financial information.
Quick help
Our recommendations
Be cautious when receiving calls or e-mails and always carefully check the phone numbers and addresses from which you are contacted.Do not provide sensitive information such as bank card details or access credentials in banking applications (username, password, unique authentication codes, etc.). BT Capital Partners and the companies of Banca Transilvania Financial Group never ask for your card number or CVV/CVC code.
Access only the official pages of companies and intermediaries authorized by the Financial Supervisory Authority to avoid fake websites. Beware of misleading campaigns that appear to be from the Banca Transilvania Financial Group or authorized intermediaries. They promise big payouts but seek to obtain your personal or financial data.
Beware of unauthorized phone calls/emails from people claiming to be representatives of these companies and promoting investments, asking for personal information or requesting the installation of remote control applications that allow them to access accounts and transactions.
If you are promised a quick return on an investment it is definitely a scam. Critically analyze the message and be very careful which investment platforms you use.
Avoid accessing links received from unknown sources (by e-mail, SMS, social media, WhatsApp, Signal, Telegram, etc.) and do not fill in your personal or bank details on these links. If you are suspicious about an offer, avoid accessing the material and check the existence of the promotion or offer on an official company communication channel.
What are the types of fraud?
Vishing Phishing
Phone calls where scammers pretend to be from the bank and ask for confidential information.
Malware
Malicious programs installed on your devices that steal banking information.
Remote control applications
Criminals require the installation of remote control applications such as Anydesk or BIZ Daemon to access the victim's devices and take control of bank accounts.
Fake calls & SMS
Criminals use fake numbers or SMS that appear to be from the bank (similar or identical number) to ask for personal data. Criminals may call on behalf of the Bucharest Stock Exchange about shares held, dividends to be cashed, recommending to access malicious links in order to cash dividends.
Phishing
Criminals send emails that look real and ask for personal information. These messages usually include links to fake websites. (e.g. Not Secure | bankabt.com, capital2#partners.com etc).
Crypto Scam and Social Networks
Promised a quick win from cryptocurrencies and asked to install an app to withdraw your profit? It could be fraud! Criminals are using social networks (Facebook, LinkedIn, Instagram, TikTok, etc.) to collect data and promote lucrative investments with high returns on shares (false advertisements).
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Bank fraud is a real risk. Be informed, take preventive measures and report any suspicious activity. Be vigilant and protect your personal and financial data! We invite you to watch the following materials on online safety.
Report a fraud
If you think you may have been a victim of a recent fraud related to the security of your money or data, you can call us at:
0264 430 564
